Shift Leader

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

DESCRIPTION

As one of our Shift Leaders, you are responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as one who leads the team, when the Store Manager is unavailable.

Our Shift Leaders create an accomplished work environment who encourages other associates to be the very best they can be on the job. The Shift Leader also holds themselves accountable as well as others to follow Scooter's best practices. We all serve the customer by providing amazingly fast, interactive-friendly service and consistent, high-quality products. You just may be the person who brightens a customer's day with your bright smile and kind conversation. This role is responsible for performing all job duties in a manner consistent with current company processes and procedures. Faithfully maintain all food safety, perform work in a safe, proficient manner and maintain store / food sanitation standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

 Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience

Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

Assist the Store Manager in onboarding and training new team members

Develop effective working relationships with team members, identifying individual motivation factors

Proactively seek opportunities to increase individual and team sales

Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

Ensure team members follow all health, safety, and sanitation guidelines

Serve as a key-holder, following all opening and closing procedures

Demonstrate punctuality, dependability, and adaptability dressed in appropriate attire and ready to be an amazing person to each life you touch.

 Maintain personal hygiene

Assist Store Manager with administrative duties as requested

QUALIFICATIONS

Passion for people

Willingness to master brand recipes and techniques

Energetic, fast-paced, flexible work style

Ability to work cooperatively in a team environment

Ability to teach others and communicate effectively

Strong problem-solving skills and attention to detail

Desire to take on a leadership role in a growing company

BENEFITS

• One free specialty drink per shift.
• 50% drink discount off shift.
• 25% retail discount.
• Cash tips daily, and credit tips on bi-weekly paychecks..
• 401k program after 6 months of service.
• Health Insurance
• Flexible schedule.