Servicenow Technical Consultant

RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients. We are currently seeking a ServiceNow Technical Consultant for a remote position as part of an ongoing contract with our customer in Washington, DC. (This is a full-time, telecommute position with occasional onsite requirements; 25% travel.)
Due to security requirements, all successful candidates will be a U.S. Citizen or Lawful Permanent Resident and must be able to obtain a public trust clearance.
Technical Consultants are responsible for leveraging IT Service Management (ITSM), IT Asset Management (ITAM) and other Practices to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform. Solution Consultants deliver customer solutions, engage in setting standards and education on new or updated applications within ServiceNow.
Job Responsibilities/Duties:

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.
• Maintain training and knowledge of designated applications.
• Occasional, solution development of Stories for Customer Projects
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Working with clients to assess current state processes and tools
• Assist customers with proof-of-concept activities
• Enable RCG Delivery building efforts through development of intellectual property (IP)
• Participate in growing and enhancing internal process for successful client delivery
• Identify new opportunities to provide additional value to clients and improve business performance
• Maintain high level of client satisfaction

Requirements:

• Functional and technical knowledge of ServiceNow
• 2+ years of experience in SaaS software configuration and/or development
• ServiceNow Certified System Administrator required
• ITIL v4 Certification (can be obtained within first 30 days)
• Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.
• Experience building and coding Configuration Management Databases (CMDB)
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, and relational databases
• Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
• Experience dealing with technical end-users in a support role
• Strong desire to learn new technology
• Strong desire for career advancement
• Minimum of one ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)

Desired:

• Additional ServiceNow Implementation Specialist Certifications
• Certified Application Developer
• Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
• Experience in Agile methodology

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.