Service Writer

Duties:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Schedule appointments for vehicle repairs or maintenance
- Communicate with service technicians to ensure timely completion of work
- Provide estimates and explanations of repair costs to customers
- Upsell additional services or products as appropriate
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and transactions

Skills:

- Service writing experience in an automotive repair setting
- Knowledge of vehicle maintenance and repair processes
- Strong customer service and communication skills
- Ability to effectively upsell products or services
- Proficient in cash handling and point-of-sale systems
- Familiarity with auto service management software is a plus

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific needs of the employer.

Job Type: Full-time

Pay: $17.00 - $28.00 per hour

Expected hours: 42.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person