Service Writer

West Side Tractor Sales
Service Writer
Service Department
Reports To: Service Manager 

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. 

Job Duties: 

• Field both internal and external customer inquiries to the Service Department
• Open work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Review, enter, and revise technician time on work orders
• Process work orders, ensuring parts are on correct segments
• Review, edit, and approve employee timecards
• Update customer profiles using equipment, hours, or other information from the work order
• May process warranty and/or product improvement claims including the calculation of charges and submission to Deere
• Maintain Service Department filing and records
• Manage purchase orders for Accounts Payable
• Participate in West Side's Safety Program

Other job duties that vary by location:

• Assist the parts department in sourcing both customer and service department needs
• Work in the manufacturer's warranty systems to verify work order information and credits are received
• Review Service Technician Efficiency Reports with service manager to identify opportunities for process improvement

Experience, Education, Skills & Knowledge:

• 2+ years of administrative experience required
• Strong organizational skills and attention to detail
• Ability to multi-task
• General understanding of mechanical/technical terms and service department procedures
• Knowledge of service department processes preferred
• Ability to use computer applications such as Microsoft Office and general internet functions
• Strong written and verbal communication skills