Address
Form of workWhat do we do?
At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.
Why work here?
We offer a family-like environment, great benefits, competitive pay, and encourage individual growth while rewarding performance! Our Sonsray team is a growing dynamic company with over 600 employees and 35+ locations.
At Sonsray, we value our employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork.
A Day in the Life of a Service Writer:
Compensation: $24.00 - $27.00 / hr. DOE
Benefits Include:
Medical, Dental and Vision Insurance
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
401K Matching
Paid Vacation, Sick, and Holiday
Birthday Perks
Provided Uniforms
Boot Allowance Program
At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.
Why work here?
We offer a family-like environment, great benefits, competitive pay, and encourage individual growth while rewarding performance! Our Sonsray team is a growing dynamic company with over 600 employees and 35+ locations.
At Sonsray, we value our employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork.
A Day in the Life of a Service Writer:
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
- Maintains a job board and helps in the delegation of work to technicians
- Maintains customer confidence by explaining estimates and expected return of equipment; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
- Maintains unit records by recording problems and corrective actions planned
- Construction Equipment or Heavy Diesel dealership experience is highly desired
- Basic mechanical knowledge is a plus
- Bilingual in Spanish is a plus
- Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Compensation: $24.00 - $27.00 / hr. DOE
Benefits Include:
Medical, Dental and Vision Insurance
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
401K Matching
Paid Vacation, Sick, and Holiday
Birthday Perks
Provided Uniforms
Boot Allowance Program
