Service Support Facilitator - (Hybrid Position In West Virginia)

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Service Support Facilitator (Hybrid)

• Are you an experienced Service Support Facilitator looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Position Overview

As a QRTP Service Support Facilitator, you will be the first point of contact for community members in need, dedicated to ensuring that every child receives the highest quality behavioral health services. In this role, you will engage with callers through both telephone and face-to-face interactions, employing your clinical interviewing and assessment expertise to gather crucial information. Your mission is to identify and recommend the most suitable level of care, playing a pivotal role in enhancing the well-being of children and families

Job Responsibilities:

• Conduct thorough member assessments within specified timelines, ensuring proper documentation of the process.
• Input assessment data into a web system, maintaining accuracy and timeliness.
• Engage in inter-rater activities to guarantee consistency in the administration of assessment instruments and adherence to protocols.
• Provide training to provider agencies and other stakeholders as needed or assigned.
• Take charge of special projects as assigned, demonstrating adaptability and a proactive approach.
• Note: While these responsibilities are outlined, they are not exhaustive and may expand to encompass additional duties deemed necessary by management

Required Skills, Qualifications, and Experience:

• Minimum of 2+ years of hands-on experience working with children receiving mental health services, with a solid understanding of Child Welfare, Behavioral Health, and Medicaid policies and procedures.
• Bachelor’s Degree in a related healthcare field.
• Proficient in person-centered planning fundamentals.
• Highly skilled in computer usage, including navigating multiple databases and software applications across various screens.
• Strong proficiency in Microsoft Office, coupled with adept internet/web navigation skills.
• Demonstrated ability to maintain confidentiality standards and ensure HIPAA compliance when evaluating all pertinent issues.

This position presents a distinctive opportunity to facilitate and contribute to ensuring that children receive the utmost quality behavioral health services. Acentra Health, playing a pivotal role in our mission to deliver exceptional services and build lasting partnerships. More than just a job, this position embodies an impactful opportunity to profoundly influence and enhance the lives of people within our communities.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your searc

~ The Acentra Health Talent Acquisition Team