Breakfast Attendant

At Comfort Inn & Suites we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

· Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly, welcoming way

· Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way

Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to.

JOB OVERVIEW

The breakfast host/hostess is responsible for preparing and serving the daily free breakfast bar, greeting each guest at breakfast and ensuring that guests are 100 percent satisfied. This position may possibly be one of the last touch points we have with our guests before they leave. It is imperative that our host/hostess’ be outgoing and interactive with our guests. Service Recovery may play a role in your daily routine, as you may hear comments or complaints from our guests during your interactions.

Duties and Responsibilities

GUEST EXPERIENCE

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to guests’ needs in a professional, timely and effective manner.
• IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.

DAILY RESPONSIBILITIES

• Providing personalized service to all guests.
• Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation.
• Taking inventory of food, beverages and supplies needed for each day.
• Preparing foods such as fresh fruit, coffee and juices from concentrates.
• Stocking coffee, juice and milk machines or dispensers.
• Setting up serving dishes/trays, utensils, cups and other paper products.
• Setting out/arranging food such as sweet rolls, muffins and cereal for self service.
• Clearing and cleaning tables as they are vacated.
• Wiping up spills and removing trash
• Restocking self-service food and supplies as needed.
• Clean up and washing serving equipment and returning it to storage.
• Returning reusable food supplies to storage.
• Listening and responding to guests’ requests or complaints. Reporting any issues to a supervisor on duty.

QUALIFICATIONS AND REQUIREMENTS

1 to 3 years previous Food and Beverage experience preferred

Must have the flexibility to work with hotel/department demand. Weekends and holidays required.

Job Type: Part-time

Pay: $14.00 - $14.50 per hour

Expected hours: 24.00 per week

Benefits:

• Employee discount
• Health insurance

Shift:

• Day shift

Weekly day range:

• Every weekend

Work Location: In person