Service Desk Support

We at Coforge are seeking Service Desk Support candidates with the below mentioned skill-set and who can work onsite from Charleston, WVlocation.

Role: Service Desk Support

Location: Charleston, WV

Duration: Full Time

Skills Required:

We at Coforge are looking for Service Desk technicians with the following skills.

· Provide Level 2 support to the client.

· Identify issues and escalate issues when necessary.

· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat

· Escalate user issues to appropriate resources when necessary.

· Perform software, hardware and basic network troubleshooting.

· Clearly document user issues and troubleshooting steps.

· Maintain technical documentation.

· Perform other duties as assigned.

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Charleston, WV 25311 (Required)

Work Location: In person