Service Specialist

Talcott Financial Group is an international life insurance group and the industry’s trusted partner for comprehensive risk solutions. Talcott creatively designs and expertly delivers responsive solutions that transfer risk and manage capital in a way that supports the strategic needs of insurers today and into the future.
Talcott Financial Group has a proven track record of well-executed transactions, and the enterprise benefits from its strong financial position with over $120 billion in assets under management, its investment-grade financial strength ratings, and its partnership with Sixth Street, a leading global investment firm.
Talcott Financial Group’s two core business platforms include: U.S. based Talcott Resolution and Bermuda and Cayman based Talcott Re.
Seeking applicants based in Connecticut only.
Overview:
AMAZING OPPORTUNITY starting Monday, April 22 for early career or seasoned customer service professionals. This role will be fully remote. We have an experienced management team who will design a detailed roadmap to maximize your learning and career growth opportunities.
In this role, you will build master-level customer service skills, and learn the complexities of financial wealth planning while directly interacting with brokers and individual contract holders.

• $40,000 to $42,000K base salary first year
• First year-only milestones tied to performance: 6 month ~$1,000 & 12 months ~$1,000
• 19-PTO accrued days- prorated first year
• Eligible for the Annual Incentive Plan Bonus: 5% of base pay
• 6 weeks best in class, professional training – full attendance required
• 401(k) Company match up to 6%
• 2% Profit Sharing opportunity – Talcott contributes to 401(k)
• Medical, Dental, Vision and Life effective on start date
• $5k+ Tuition Reimbursement annually
• $500-$1,000 – company contribution annually toward HSA

Attendance is mandatory during your first 6 week training period.

• Training Hours: Monday- Friday, 8:30-5:00 ET.
• Position hours following 4 week training period: Monday-Thursday 9:30-6:00 EDT Friday: 8:30-5:00 ET.

Primary Responsibilities:
Provide professional, positive service experiences to our customers, including contract owners and financial advisors, as a cross-functional Service Specialist through the education of Talcott Resolution’s annuity products and processes, as well as executing customer requests. Provide superior customer service by handling inbound customer calls as well as processing written requests.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand customers’ requests then leverage the online resources to provide the appropriate solution. You start your career immersed in a six week, interactive training program with coaching and development to ensure your success.
Qualifications:

• Minimum 1+ years of customer service, using multiple applications, and dual monitors
• Excellent communication skills, both verbal and written, to develop and enhance strong impactful customer relationships
• Multi-tasking (type and talk at the same time while navigating through multiple screens); proven success working in a fast-paced and structured environment
• Ability to navigate multiple programs and effectively use online resources
• Preferred prior experience or knowledge of annuities, 401k’s, life insurance, mutual funds or stock market activity
• Securities Industries Essentials (SIE) certification or Series 6 FINRA license credentials preferred. For non-licensed, non-SIE candidates, we ask that you have the desire and drive to obtain your SIE and Series 6 in the near future.

Compensation
The annualized base pay range is mainly based on an evaluation of comparable positions in the external market. The actual base pay could vary and may be above or below the listed range. The base pay is based on factors including but not limited to experience, competence and demonstration of proficiencies essential for the role. The base pay is just one component of Talcott’s total annual compensation for employees. Other compensation may include annual bonuses, long-term incentives, and recognition. The annualized base pay range for this role is:
$40,000 - $42,000

• Talcott Resolution is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Talcott Resolution maintains a drug-free workplace and is committed to building inclusion and leveraging diversity. For more information regarding our Privacy Policy, please go to https://talcott.com/onlineprivacypolicy/onlineprivacypolicy.html

Profit sharing, Health savings account, Health insurance, Dental insurance, 401(k), Tuition reimbursement, Paid time off, Vision insurance, 401(k) matching, Life insurance