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SalaryWho we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
COCC’s Loans team is looking for an Application Specialistwith a passion for providing exceptional service to our clients by promptly and professionally fielding department phone calls and emails. In this position, you will also perform maintenance, testing and issue triage, as well as decide when to escalate issues with internal partners in order to expedite resolution. This position will be five days onsite throughout the initial training period of approximately three months and will move to a hybrid schedule once proficiency is demonstrated.
What’s in it for you…
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- On-site fitness center / off-site fitness/wellness reimbursement
- Tuition Reimbursement
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues wellness events
- Peer recognition programs
What you’ll do…
- Front line application support through answering e-mails and phone calls
- Logs all appropriate information into issue logging system
- Answers customer inquiries regarding reports, their use, balancing and interpretation
- Answers customer inquiries regarding system use and procedures
- Researches customer issues by reviewing system documentation, user manuals, and industry periodicals/websites
- Assists users with processing routine transactions and problems involving workstation usage
- Document system and/or procedural changes and communicate information to client; may occasionally need to train clients on new software functionalities
Who will be a great fit…
Someone who is precise and enjoys working at a steady pace while producing accurate results. This individual will thrive while working on a great team and feel accomplished by independently resolving issues to the full satisfaction of our clients. A strong work ethic, aptitude for continuous learning and collaborative work style will ensure success in this role.
What you bring…
- Bachelor’s degree in Business is preferred for this role but will consider appropriate work experience and/or relevant certifications.
- Minimum of 2 years Loan Servicing experience (i.e. Mortgage, Consumer, or Commercial Loan Servicing)
- Operations/technical experience in banking, finance, or mortgage industry
- Excellent customer service skills
- Exposure to investor processing (Fannie Mae, Freddie Mac, FHLB), new account setup, adjustable rate changes, interest accrual and payoff calculations and delinquent loan/credit bureau reporting
- Ability to effectively communicate with clients and all levels of staff and management both verbally and in writing
Salary Range for this role is $48,000-$63,000 annually
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!
