Address
Form of work
SalaryFull Time • Baltimore
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Are you a customer-oriented logistics minded individual who enjoys talking to people?
Do you find joy in helping others?
Do you have a natural ability to stay organized?
Are you looking to work for a well-established company who provides superior customer service?
If you answered Yes to all of the above,
then we (Fitness Machine Technicians) want to talk to you!
Company Overview
Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies. We also have franchises in Canada.
We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly, and accurate service at all times.
As the Company continues to grow, we are looking for passionate and results-driven individuals to become part of the Fitness Machine Technicians team. Join us! We are a company on the move.
As the Company continues to grow, we are looking for passionate and results-driven individuals to become part of the Fitness Machine Technicians team. Join us! We are a company on the move.
We are looking for someone to join our team that exudes the following qualities:
- Clear Communication Skills
- Accountable
- Excellent customer service and a desire to exceed the customer’s expectations
- Enthusiastic
- Always has a good attitude
- Highly organized with good attention to detail
- Good listening skills
- Team player but also able to work independently
- Superior Phone Etiquette
- Ability to handle a high volume of phone calls and emails.
- Strong computer knowledge and data entry skills
- Geographical knowledge of service area and/or map reading skills is a plus.
Position Title: Service Scheduler / Dispatcher
The Service Scheduler's mission is to create lifetime customers by providing the most superior customer service in the industry. Additionally, the Service Scheduler's role is to ensure that the day-to-day operations of Fitness Machine Technicians runs smoothly, efficiently, and profitably.
Expectations Include:
- Contact existing customers with a maintenance contract to ensure that regular service visits are scheduled, and contracts are being renewed.
- Scheduling service visits to ensure a full route for each field technician while minimizing drive time.
- Understand Company revenue goals and ensure that the schedule is set each day to achieve these goals.
- Contacting customers to confirm appointments that are scheduled for the next day.
- Following up with warranty claims through the manufacturer’s website.
- Tracking all parts ordered, so repairs can be scheduled as quickly as possible.
- Answer phone calls and provide superior customer service to each person you speak with.
- Other duties as assigned.
Compensation: $18.00 - $23.00 per hour
Looking for a unique opportunity?
Do you want to work at a growth driven and competitive company? Work for the leader in the fitness equipment repair industry? Then, WE WANT YOU!
WHO YOU ARE
- Have mechanical and/or electrical experience (technicians only)
- Self-starter and highly motivated
- Can work independently
- Enjoy engaging with clients
WHO WE ARE
- Leader in residential & commercial exercise repair
- International brand
- Competitive Pay
- Opportunity for advancement
Fitness Machine Technicians is committed to delivering the most reliable repair and preventive maintenance services. Prompt customer service, accurate repairs and constant customer communication is the key to our success.
Interested? Then join our team!
