Service Representative I

Every person who works at Passumpsic Bank is an ambassador. We all represent the bank, our team and the communities we serve, especially our Service Representatives. If you are someone who understands the importance of being at your best, giving your all, and striving to be great, we need you on Team Passumpsic!

SUMMARY

This position is the primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. Processing of transactions must be done efficiently, accurately, and in accordance with strict confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver a high level of customer satisfaction by providing quality customer service to all customers.

• Help to expand current relationships of every bank customer by making referrals to customer Service Representatives, loan officers, and others utilizing customer service sales skills.

• Be knowledgeable about the Bank’s products and services in order to provide account information and discuss bank products and services suitable to customers needs.

• Process all customer transactions in an accurate, efficient, and confidential manner.

• Balance cash drawers daily, and the ATMs as assigned.

• Be on call for after hours for ATM servicing.

With a full line of financial products and services, as well as expert financial advice, we’re a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customers' success.

We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.