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Form of workAt GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Service Representative plays a vital role in ensuring our owners are supported when it comes to our appliances. In this role the person will get the opportunity to impact our customers daily, through issue resolution and communication via phone. The Service Representative will enhance and sustain a high level of customer satisfaction resulting in increased sales, quality of service, and brand loyalty. This role reports into the Manager, Consumer Service Operations for Puerto Rico.Position
Service RepresentativeLocation
USA, Carolina, PRHow You'll Create Possibilities
- Handle telephone calls from customers and consumers.
- Schedule service to customers and consumers through computerized systems.
- Handle service requests or customer inquiries via emails and faxes.
- Maintain within company standard a high level of productivity.
- Answer to customers inquires politely.
- Control and channel customer need adequately.
- Database files updates (warranty registration, zip codes, customers and consumer’s master files).
- Execute save a call initiative and customer follow-ups.
- Support and backup ordering process for Parts Team Leader.
What You'll Bring to Our Team
- 1-2 years’ experience in Customer Service or Call Center environment.
- Bilingual - English & Spanish
- Eager to work in a customer centric role
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
