Service Operations Manager

Job Description

Company: SimplyHome

Job Title:Service Operations Manager

Department: Property Management

Reports to: Director of Community Asset Management (CAM)

Status: Full Time / Exempt / Salaried

Duties/Responsibilities:

• Coordinate the efficient distribution of work orders to SimplyHome and LCI Services technicians daily.

• Provide leadership, mentorship, and professional development opportunities for the service dispatch team.

• Lead the implementation of an advanced dispatch system to track technician whereabouts and optimize resource allocation.

• Identify and execute opportunities to enhance operational efficiency and streamline processes, both in the field and at the office.

• Oversee coordinator dashboards and worklists, ensuring accurate and timely work order dispatching.

• Conduct thorough reviews of purchase orders and invoices to maintain billing accuracy and integrity.

• Create and maintain building pages, serving as a central repository for essential information pertaining to warranty vendors, service vendors, and superintendents.

• Exercise sound decision-making within established departmental guidelines and protocols.

• Play a pivotal role in onboarding and training new team members, fostering a culture of continuous learning and professional growth.

• Effectively manage and resolve resident escalations, upholding the organization's commitment to exceptional service.

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.

• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.

• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.

• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.

• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.

• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.

• Proficiently manage multiple tasks while adhering to deadlines and quality standards.

• Demonstrate attention to detail and exceptional organizational capabilities.

• Exhibit a proactive approach to accuracy and error mitigation, underscoring a commitment to excellence.

• Adapt readily to evolving circumstances, embracing change as an opportunity for improvement.

• Excel both independently and collaboratively within a team-oriented environment.

• Display time management skills, coupled with analytical problem-solving abilities.

• Possess a high level of proficiency in Microsoft Office Suite or related software; familiarity with Quickbase is a plus.

Education and Experience:

• Minimum of five years of management experience.

• Bachelor's or Associate’s degree in a related field preferred.

About Us:

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas.

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #SimplyCareers