Address
Form of work
SalaryLocation: Columbia, MD (Remote)
Job Type: Contract to Hire Position
Responsibilities:
- Maintain the accuracy and integrity of the CMDB along with ensuring we are following the CSDM (Common Service Data Model
- Support the development of Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
- Define & Map Business Capabilities to Business Applications
- Configure/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
- Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
- Effectively communicate insights into the data
- Support the deployment of automated processes and the underlying digital operating procedures
- Handle communication with multiple stakeholders
- Find opportunities to improve and enhance our existing CMDB
Experience & Certifications:
- Experience with CMDB and CSDM
- Experience with Knowledge of ServiceNow and Service Maps.
- ITOM experience is preferred
- Background in Assets Management
- Analyzing, synthesizing, finding patterns and drawing conclusions from the data sets to develop summaries, and find actionable insights.
Other Skills:
- Asset tracking
- System Security
- Work well in teams and alone
