Service Manager

Bernhard’s core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering and Development, each with a distinct identity and service offerings. The intersection of our capabilities enables Bernhard to provide turnkey Energy-as-a-Service (“EaaS”) solutions to our clients. At the same time, our divisions continue working in the market sectors and communities that the Company has traditionally served. Bernhard’s vision is to be the leading EaaS provider in North America through delivery of excellent, high value service and innovative solutions for our clients.

The Service Manager will maintain a high level of customer satisfaction, quality and safety, to ensure expected profitability with Services and to develop a high level of expertise and self-sufficiency within all team members. Specific responsibilities include:

Purpose and Essential Duties

• Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager, monitor and maintain cash position of business unit. Resolve dollar disputes between estimates and the company's actual cost.
• Build and sustain customer relationships to insure complete customer satisfaction.
• Manage dispatch procedures to insure a high level of customer satisfaction and proficient, effective communications with field staff resources.
• Directly responsible for all field labor, materials, other, profit, loss, project performance, safety, subcontractors, vendors, etc. within and in conjunction with the operations of the business unit.
• Management of all field labor with the business unit including development of service teams and roles and responsibilities. Coordinating with Business Unit Manager regarding as required and responsible for: hiring and termination of all technicians, conducting performance reviews of staff, recommending salary changes for technicians, resolving internal personnel issues and development of talent with the business unit.
• Initiate technician labor productivity improvements through field supervisor(s) and ensure quality of work to the company's standards and project requirements.
• Estimation of service repair and replacement projects.
• Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.
• Assist Field Supervisor in regulating quality control on Service jobs.
• Maintain and protect the company image and culture and coach others in the company way.
• Ensure that employee morale and retention are kept at a high level.
• Maintain inventory and tool procurement for all service vehicles.
• Maintain continuing education program for Service field personnel.
• Perform Services' orientation for new hires.
• Conduct project kick-off meetings to coordinate small jobs with supervision.
• Coordinate subs and vendors as related to Service jobs.
• Assist in software and technology tools (Estimation and hand-held devices) development.
• Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

This position is Full Time, Exempt, and reports to Business Unit Manager.

Required Education, Experience and Qualifications

• Bachelor degree in a technical or business discipline preferred or a minimum of 5 years' experience with a proven track record in the service business.
• Must have working knowledge of Microsoft Word, Excel, and Powerpoint.
• Must be organized and self-motivated with the ability lead a team of technicians.
• Excellent written, verbal and presentation communication skills are required daily.
• Professional manner and appearance is required.
• Effective verbal and written communication skills.
• Detail oriented and willing to tackle various ongoing projects in a fast paced environment.
• Well versed in the industry and the Company’s competitors.
• Excellent multitasking skills, with the ability to perform duties outside of scope of work when necessary.

Physical/Work Environment Requirements

Essential

• Must be able to lift heavy objects up to 50lbs, be able to bend/stoop, squat/crouch, climb, kneel and twist. Must be able to climb ladders, work both inside and outside, and around moving equipment safely.

Don’t meet every single requirement? Studies have shown that diverse candidates are less likely to apply to jobs unless they meet every single qualification. At Bernhard, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Don’t meet every single requirement? Studies have shown that diverse candidates are less likely to apply to jobs unless they meet every single qualification. At Bernhard, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participate in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

To staffing/placement agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and placement agencies (whether submitted through this website or sent directly to an employee of Bernhard LLC or its operating companies) unless a written agreement is in place between the agency and Bernhard, LLC (“Company”) and an authorized Company representative makes a written request to the agency to assist with a requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of the Company, and no fee will be paid in the event such candidate is hired.

If you are an agency and would like to be considered for partnership with Bernhard, LLC please send your company’s information to agency@bernhard.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)