Service Manager

The Service Manager will set and communicate standards and practices for the business to ensure a high-performing and happy team. The Service Manager works closely with colleagues on the FOH Management Team, with input from senior leadership, to drive service each day and inspire team members to work together and hold one another accountable to the standards set. The Service Manager inspires, educates, and supports colleagues to create the best dining experience for all guests and the best work environment and experience for all staff. The Service Manager demonstrates a firm grasp on what is happening in all parts of the restaurant during service in order to maximize the space while supporting the dining and kitchen teams so that they may fulfill their roles with excellence.

Core Tasks and Key Responsibilities

HOSPITALITY: Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth 

• Effectively open and close physical operation. Always ensure excellent maintenance and cleanliness of these aforementioned areas.
• Organize and complete the administrative setup and breakdown of service including but not limited to, menus, employee check-ins, employee cash-outs, bank set up and close out, payroll adjustments, etc.
• Ensure FOH is well stocked for service, re: following checklists, ensuring daily correct completion and follow through.
• Maintain effective and timely communication to and properly answer questions from FOH team members regarding policy updates, service notes, day-to-day menu changes, scheduling updates, upcoming events, and happenings at the property, etc.
• Maintain effective, timely, and relevant communication to all BOH team members.
• Maintain effective and timely communication to the FOH Management Team as well as the Senior Leadership Team by way of clear and effective log notes, acknowledgment of the receipt of professional emails and communications, etc.
• Continuously provide support to all service staff and actively participate in the cycle of service.
• Ensure that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service, ensuring the correct usage of stem/glassware and cutlery.
• Ensure that appropriate physical inventory is always available to staff and guests.
• Provide continuous training and leadership to develop and grow the team.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedures when necessary.
• Understand your role as a leader and be an example to your colleagues and staff: work with efficiency and a sense of urgency while remaining composed; multi-task with grace and poise.
• Demonstrate professionalism when speaking to guests and colleagues and maintain positive working relationships with leadership and staff.
• Demonstrate athleticism when “finding the yes” for all guests within reason.
• Creatively problem-solve daily challenges: demonstrate you are part of the solution.
• Teach the “why” when interacting with your frontline staff.
• Complete all assigned administrative requirements accurately and on time.
• Manage the scheduling of FOH employees, carefully taking availability, time off requests, holidays, seasonal peaks and valleys, events, etc. into consideration for an effective roster.
• Ensure the timely and accurate maintenance and publishing of tip sheets for staff.
• Ensure the timely maintenance and accuracy of ongoing “big picture” projects.
• In conjunction with the FOH management team, assist with the payroll process with regards to accuracy and according to business/accounting procedures, ensuring correct staff punches at the end of every shift as well as accurate tip sheet entries.
• In conjunction with the FOH management team, hire and train service staff according to restaurant standards for hospitality and excellence.
• Remain current and compliant with the correct HR practices and policies.
• Ensure DOL/Health Department compliance as it pertains to the front of house.
• Participate and assist, when necessary, in wine training and tastings; participate and assist, when necessary, in all pieces of training held on-site.
• Properly answer guest inquiries with regards to hours of operation, special events information along with basic operational information, menus, etc.
• Cultivate regulars and continue to find ways to strengthen the hotel and community.

Other Qualifications:

• Proficient in Microsoft Office applications as well as basic internet browser applications
• Should be very hospitality driven and maintain a positive and calm affect with both guests and team members under pressure
• Excellent attention to detail, time management, and communication skills
• Strong multitasking abilities
• At least two years of restaurant management or similar hospitality management preferred
• Involves sitting, standing, and walking for long periods of time. May involve reaching with arms and hands, bending, and stooping. May include lifting and moving objects of 20lbs or more. Position may involve a variable schedule and hours.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. 
Resumes should be submitted by email to [email protected], or directly via this posting. We will contact you to set up an interview time. 
Thanks for your interest in our hotel and we hope to hear from you soon!