Service Manager- Ferguson Kia

Ferguson KiaService Manager

Position Overview: We are seeking a highly motivated and experienced Service Manager to join our dynamic team. The Service Manager will be responsible for overseeing the delivery of exceptional service to our clients and ensuring the efficient operation of our service department. The ideal candidate will have a strong background in service management, excellent leadership skills, and a passion for delivering top-notch customer satisfaction.

Key Responsibilities:

1. Service Department Leadership:

   • Provide strong leadership to the service team, fostering a positive and collaborative work environment.
   • Develop and implement strategic plans to achieve service department goals and objectives.
   • Monitor and assess team performance, providing coaching and feedback for continuous improvement.

2. Client Relationship Management:

   • Build and maintain strong relationships with clients to understand their needs and expectations.
   • Ensure timely and effective communication with clients regarding service updates, resolutions, and follow-ups.
   • Address client concerns promptly, striving to exceed expectations and enhance customer satisfaction.

3. Service Delivery and Quality Assurance:

   • Oversee the day-to-day operations of the service department, ensuring efficiency and effectiveness.
   • Develop and implement service policies, procedures, and standards to maintain high-quality service delivery.
   • Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.

4. Team Development:

   • Recruit, train, and develop service team members, fostering a culture of continuous learning and professional growth.
   • Conduct regular performance reviews and set performance goals for team members.
   • Promote a customer-centric mindset within the service team.

5. Resource Management:

   • Manage and allocate resources efficiently to meet service department demands.
   • Collaborate with other departments to ensure seamless coordination and support for service initiatives.
   • Monitor inventory levels and coordinate with relevant stakeholders to ensure adequate stock of service-related materials.

Qualifications:

• Proven experience in service management, with a track record of achieving and exceeding service targets.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
• Excellent communication and customer relationship management skills.
• Analytical mindset with the ability to use data to drive informed decision-making.
• Proficient in using service management software and tools.
• Knowledge of industry best practices and emerging trends in service management.

If Selected, We Offer:

· Opportunity for Growth!

· Medical, dental, 401k & paid vacations

· Family owned and operated with an excellent reputation in the community

· Ongoing training and development!

· Room for advancement!

APPLY TO THIS AD TO SUBMIT YOUR RESUME!
 

APPLICATIONS WILL BE ACCEPTED VIA EMAIL ONLY!

All interviews will be held at:
1501 North Elm Place
Broken Arrow, OK 74012