Inquiry & Application Management Specialist

Posting Details
Posting Details
Job #
040650
Department Code
22605-4417
Department
College of Professional Studies
Job Title
Inquiry & Application Management Specialist
Location
Syracuse, NY
Pay Range
$58,500
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Exempt
Hours
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Inquiry and Application Management Specialist position is responsible for managing daily phone calls and emails for a rapidly increasing portfolio of new programs, including but not limited to, increasing undergraduate programs converting to the online platform. The position will also assist with the current growing portfolio of graduate programs within the university. The position will assist with Application Management by following admissions workflows to optimize the overall student enrollment goals of Online Student Success and the College of Professional Studies. The position will plan, develop, and implement strategies for generating and following up on inquiries for online degree programs. The position will analyze inquiries for developing additional outreach efforts to move them through the enrollment pipeline. The position will be responsible for proactive and regular outreach to inquiries through phone, email, and video content.
Qualifications

• Bachelors degree required.
• Two (2) plus years of experience in recruiting, admissions, or related customer service field required.
• Strong written and oral communication skills required.

Job Specific Qualifications

• Knowledge of the University's admissions policies and procedures.
• Exceptional interpersonal skills and the ability to rapport with customers. Current knowledge of social media trends and platforms.
• Advanced communications skills and ability to present effectively to small and large audiences.
• Strong computer and analytical skills/capabilities.
• Demonstrated ability to work effectively with students and their family members.
• Demonstrated organizational skills, ability to prioritize and handle multiple tasks simultaneously.
• Ability to create and maintain effective relationships with internal and external stakeholders.
• Demonstrated commitment to working with diverse populations.

Responsibilities

• Manage and respond to all inquiries within Online Student Success, tracking all inquiries regularly and documenting touchpoints appropriately within Slate, OnBase and other systems. Assume the primary responsibility of the recruitment email inbox.
• Follow up and engage with prospective students through direct correspondence; including, but not limited to email, telephone, and videoconference.
• Manage outreach to online student population, offering insight on all programs and resources available.
• Assist the Admissions Application Specialist with development and dissemination of campaign material and distribution of admissions packets.
• Maintain impeccable notes and appropriate processing workflows of all inquiry contacts while maintaining comprehensive knowledge of all online degree programs and associated student services.
• Coordinate workflows and efforts between the Admissions Application Specialist and the Admissions Advisors, communicating trends around inquiry interest.
• Facilitate and schedule Admission Consultations between prospective students and Admissions Advisors as follow up to inquiry outreach.
• Assist with the collection of application materials from prospective students, including but not limited to official transcripts, personal statements, resumes and letters of recommendation.
• Manage and track inquiry management and applicant data and reporting, as directed by supervisor and OSS leadership.
• Develop and maintain documentation of workflows and processes. Recommend adjustments and efficiencies where appropriate.
• Other duties as assigned

Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link
https://www.sujobopps.com/postings/103656
Job Posting Date
02/14/2024
Application Deadline
Full Consideration By
Job Category
Staff
Message to Applicants