Service Dispatcher

Lad is expanding!! We are currently looking for a Service Dispatcher to join our growing team in Pasco WA. The position will involve assisting a wide variety of customer needs, from circle repairs and pumps to coordinating new production work. We are looking for a highly driven individual with great customer service skills and experience and to help our customers have the best possible experience. Someone who takes pride in their work and is proud to be part of an elite team of professionals.
Primary duties and responsibilities

• To be the first line of customer service and doing all that you can to assist in getting them the help that they need in as efficient a way as possible.
• Receive, process, dispatch and invoice all service calls. Reception and evaluation of new work orders to include task evaluation and documentation.
• Work with service team to ensure timely and accurate billing of all service invoices.
• Participate in production scheduling meetings and daily scheduling of jobs. Schedule and participate in department meetings and safety meetings
• Process timesheets and billable time and file for record keeping
• Process and notify manager of any warranty and or safety concerns Reporting and record keeping for any injuries and or safety violations Maintain timely and accurate processing of all service paperwork
• Work with your manager to expedite processing of department paperwork
• Continual improvement and evaluation of tasks to improve efficiency and productivity Other service tasks as supervisor requires based on department needs

Job RequirementsStrong customer service skills

• Strong time management skills and ability to multi task and to prioritize work in a fast-paced environment
• Excellent written and verbal communication skills
• Strong organizational and planning skills with attention to detail
• Knowledge of Microsoft software, keyboarding, email and general computer skills
• Knowledge of clerical procedures and systems such as filing and record keeping, honest and trustworthy with confidential company information
• Bilingual (English/Spanish) Preferred

Lad Irrigation Company is an Irrigation dealer in Eastern Washington that began in 1957 with three employees installing and servicing irrigation systems in the Moses Lake region. The company met success and was incorporated in 1967. Headquartered in Moses Lake, WA with branch offices in Othello, Pasco, George, Basin City, Royal City, Sunnyside, and Yakima. Lad Irrigation has steadily grown to service the entire Columbia Basin in Eastern Washington with over 120 employees. Lad Irrigation is now a 100% employee-owned company offering profit sharing to our employees with broad development and advancement opportunities.

Why Lad Irrigation? We take pride in knowing our customers in agriculture. Not just because we sell them irrigation equipment, but because many of our employees were raised on local farms and have been a part of the agriculture community making Lad Irrigation everyone’s hometown irrigation company. We offer excellent comprehensive benefits, paid holidays and vacation, retirement plan, profit sharing and the opportunity to learn and develop professionally.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• Clerical: 3 years (Required)
• Customer service: 3 years (Required)
• Dispatching: 3 years (Preferred)

Ability to Relocate:

• Pasco, WA 99301: Relocate before starting work (Required)

Work Location: In person