Service Dispatcher

Alexander Gow Fire Equipment Company is the leading fire protection company in the Pacific Northwest. As a family-owned company since 1923, our mission is simple: to provide quality fire protection to our communities by operating with honesty and integrity. Headquartered in Seattle, WA, we now service Fire Extinguishers, Kitchen Fire Suppression Systems, Industrial & Vehicle Suppression Systems, Marine Fire Suppression Systems, SCBAs and other fire equipment, Commercial Kitchen & Exhaust Hood Cleaning, and Engineered Systems throughout Washington, Oregon, Alaska, and Hawaii.
We are looking for a Dispatcher to join our team in Seattle, WA. The ideal candidate has a strong work ethic, and excellent time management and problem-solving skills.
Experience is required. We are looking for a candidate who has 2+ years of dispatching experience in the fire protection industry, or similar industry.
This is a full-time non-exempt position reporting to work Monday through Friday, 7:30 AM - 4:00 PM. This position will work full-time at our Seattle office.
$27-32/hour depending on experience.
Essential Job Functions:
• Work with Department Manager, Account Managers, and customers to schedule regular and emergency service calls.
• Contact customers regarding upcoming services.
• Serve as point of contact for technicians for all appointment-related questions.
• Prioritize calls and service requests according to urgency and importance.
• Take down detailed and accurate information regarding customer and service location to ensure scheduled appointments are executed seamlessly.
• Record accurate customer information and job notes in Servicetrade.
• Keep a constant awareness of service area, truck charge maps, and cities by jurisdiction.
• Address all customer concerns immediately and report to Department Manager as necessary.
• Other duties as assigned.
Qualifications
High school diploma;
2+ years of dispatching and scheduling experience in a related industry;
Proficient in Microsoft programs, Servicetrade, and Building Reports highly preferred;
Ability to be friendly and helpful to all customers over the phone and in-person;
Dependable, reliable, and punctual;
Ability to self-direct and take initiative.
Physical Requirements
This position requires sitting for most of the day in front of a computer at our office location in Seattle.
Seldom lifting of supplies and equipment weighing 30+ pounds.
Benefits
• Medical, Dental, and Vision insurance;
• 401(k) matching;
• Medical FSA and Dependent-Care FSA;
• PTO (2 weeks for first year of employment);
• Overtime paid at double regular hourly rate (if warranted/needed);
• Paid Holidays;
• Year-end bonus at discretion of ownership.
Alexander Gow Fire Equipment Company is an Equal Opportunity Employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
Salary Description
$27 - $32/hour DOE