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Form of workJob Description
The Role:
As a Call Center Dispatcher for Washington Alarm, you will be tasked with:
- Notifying customers and local authorities of alarms at remote locations
- Routing incoming calls to various internal and external departments
- Reading and analyzing Call Center reports
- Assisting customers and technicians in troubleshooting alarm systems
Minimum Qualifications
- Customer service experience
- High School Diploma or GED
- Deliver information in a calm and informative manner
- Call center experience is a plus
- Weekend availability
- Organizational skills, attention to detail, and the ability to work in a fast-paced environment
- Pass Pre-employment background check and Drug Screen
- Computer proficiency, including knowledge of Microsoft Office products
Benefits:
- Vacation accrual at approximately 2 weeks per year
- Sick Leave
- 401(k) + match
- Dental insurance
- Employee assistance program
- Fuel card
- Health insurance
- Health savings account
- Life insurance $100,000 voluntary, employer paid
- Tuition reimbursement
- Vision insurance
- 7 paid holidays
Shift Differentials, Retention Bonuses and Referral Bonuses!
Washington Alarm is a local, 3rd generation family-owned small business with a reputation for being the Northwest’s most trusted alarm company. Providing our neighborhoods peace of mind and security is more important now than ever before and we’re looking for passionate people to join our family-oriented team.
We are not your average employer, but one that from the top down truly cares for our staff who make a difference in our communities every day by protecting our customer’s homes, businesses, and schools.
Along with celebrating our 80th year anniversary in 2023, we are honored to be recognized as #56 on the Top 100 security system companies nationwide by SDM. As a local small business, ranking on this list with large companies serving customers nationwide is incredible.
This is our 25th time ranking on this list, which simply could not be achieved if we did not have a strong, dedicated, caring team committed to providing our customers with the best service and customized fire alarm, security, access control, and CCTV video system solutions.
If you are looking for an exciting career with plenty of opportunities to grow and learn, we’d love to talk to you!
We are not your average employer, but one that from the top down truly cares for our staff who make a difference in our communities every day by protecting our customer’s homes, businesses, and schools.
Along with celebrating our 80th year anniversary in 2023, we are honored to be recognized as #56 on the Top 100 security system companies nationwide by SDM. As a local small business, ranking on this list with large companies serving customers nationwide is incredible.
This is our 25th time ranking on this list, which simply could not be achieved if we did not have a strong, dedicated, caring team committed to providing our customers with the best service and customized fire alarm, security, access control, and CCTV video system solutions.
If you are looking for an exciting career with plenty of opportunities to grow and learn, we’d love to talk to you!
