Service Dispatcher

Join the New Wave Home Solutions family and experience more than just a job - embark on a fulfilling career journey with a company that values your growth, well-being, and success! At New Wave Home Solutions, we go beyond HVAC solutions; we foster a supportive and rewarding work environment where your contributions are recognized and celebrated.

Why work with us?

• Fun and Collaborative Environment: While we are dedicated to providing exceptional service to our clients, we also believe in fostering a fun and collaborative work atmosphere. Join our team and enjoy socializing in our open office space, where camaraderie is at the heart of our success.
• Comprehensive Competitive Benefits Package: We understand the importance of your well-being. That's why we offer a comprehensive benefits package, including medical, dental, vision, and AFLAC insurance. Your health and happiness matter to us.
• Investment in Your Growth: We believe in the continuous development of our employees. Enjoy the opportunity for continuing education and reimbursement options, ensuring you stay at the forefront of industry trends and advancements.
• Performance-Based Bonuses: Recognizing and rewarding excellence is our commitment. Experience the satisfaction of earning performance-based and spiffs based on ancillary sales, celebrating your hard work and dedication.

What we offer:

• 70% employer covered medical, dental, and vision insurance
• AFLAC benefits include long-term/short-term disability, accidental, life, and cancer insurance
• 1-week vacation in the first year accrued on day one, usable after 90 days. Additional vacation time is provided based on tenure
• 6 Paid Holidays
• Uniforms provided
• In-house training
• Continuing education through our supplier

Pay Range: $19.00/hr to $24.00/hr depending on experience

Requirements:

• High school diploma or equivalent
• 3 + years of experience in reception, customer service, dispatching, and/or equivalent
• Advanced customer service skills
• Professional phone skills
• Energetic personality
• Strong proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multitask
• Geographical knowledge of sales area or map reading skills
• Must be able to work independently

Responsibilities:

• Schedule and coordinate all service calls as calls are received
• Update customer profiles as information is received
• Type service contract proposals for new customers
• Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals
• Order parts for special orders
• Follow up on all pending and recommended work with customers and technicians