Dispatcher - Service Titan

Dispatcher - Service Titan

Salary: $22 - $24/hour + up to $400/week in commission

Hours:

Mon-Fri - 1pm-10pm

Location: 706 W Main St. Plainfield

Responsibilities:

• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary

Qualifications & Skills:

• Must have 1+ years of Dispatch experience in the home services industry.
• Service Titan Experience (Must Have)
• Proficiency with computers, especially software applications including, MS Word, email and CMS is a plus
• Engage in active listening, confirm or clarify information, and manage and provide solutions
• Exceptional interpersonal and rapport building skills
• Strong written and verbal communication
• Strong time management, organizational skills, and decision-making skills
• Detail oriented, consistent, adaptable, and accountable
• Proficiency in problem analysis and problem solving
• Ability to multitask
• Strong attendance
• Build lasting relationships with customers and other call center team members

Benefits:

At Bassett Services, we pride ourselves in development and we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Along with on-going training and unmatched rewards, like full benefits, and a 401k match, Bassett Services seeks to provide a workplace where everyone can be their authentic self. Through Bassett Services competitive salary and benefits, you will feel valued daily.

· Medical, Prescription, Dental, Vision (100% covered by the company)

· Disability & Term Life Insurance

· Matching 401k benefits

· On-going training & development, & growth opportunities

· Paid Holidays

· Paid Time Off (PTO)

Who WE Are:

At Bassett Services we have a small business feel but large business size, growth and stability. We have hard working teams that are dedicated to the company's continued success and are rewarded for their contributions.

We prioritize our employees and welcome you to the family trough on-going training and unmatched rewards, like full benefits, and a 401k match. If you want to become a part of our growing and successful team, apply today!

We are an Equal Opportunity Employer. All qualified applicant will receive consideration for employment without regard to race, religion, gender, sexual orientation, disability, age or veteran status.

Job Type: Full-time

Qualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts