Service Dispatcher

Key Responsibilities:

· Primary contact with our external technical vendors

· Dispatch external technical vendors to Rolland Customer location to resolve reactive repair solutions statewide

· Monitors locations, services, and appropriate solution

· Daily entering of communications entered into ERP and placed in the appropriate status allowing review by Rolland ERP system, including the 3rd party IVR system status at time of event.

· The ability to maintain the required dispatch level of Sales Orders, Purchase Orders, per department requirements and or set standards.

· Ability to communicate well with sub-contractors and customers.

· Ability to negotiate labor pricing and attendance with sub contactors, vendors and customers.

· Ability to work shift work, weekends and holidays including work from home.

· Continues training of product and implementation of RSL and other manufacturer.

Qualifications Summary:

· Accurate typing for data entry (alpha and numeric)

· Multitasking and working in a team environment

· Excellent verbal and written communication skills/call center environment

· Experience with Microsoft Office and ERP systems

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person