AddressJoin our Advance Services team! We’re currently hiring a CSR/Dispatcher for our client in the Fort Worth TX area. This unique role offers advancement opportunities, on-the-job training, excellent pay, and more!
Job description
1. Answering heavy incoming calls and responding to customer’s concerns/questions
2. Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications.
- Identify and de-escalate issues with Department Manager.
- Provide information and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Document/Data entry of all call information according to standard operating procedures.
- Recognize, document, and alert the management of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports.
- Other duties as assigned.
- What you'll need:
2. Shipping and receiving.
3. 3 to 5 years’ experience.
4. Must know Trinium dispatching program.
Why work for Advance Services, Inc.
1. Advance Services is for and about people; we are your employment specialists.
2. Enjoy our easy application process.
3. You NEVER pay a fee!
4. Weekly pay.
5. Fun Safety and attendance incentives.
6. Health Benefits to keep you and your family healthy.
7. PTO so you have time for yourself.
8. Great Referral Incentives.
9. Advance Services partners with the top companies in the area!
Apply for this job by clicking the apply button. You will be directed to our website.
Please select a branch near you or call/text our office at 817-918-1758 & 817-670-8231.
Stop in and see our experienced, friendly staff at 19085 Central Dr, Suite A, Bedford, TX 76021.
Advance Services is an equal-opportunity employer.
