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SalaryJoin Our Team and Build Something Great!
Are you ready to be part of a groundbreaking team? National Indoor RV Centers, the leading full-service RV company, is on the hunt for a passionate and detail-oriented Service Scheduling Manager to help us revolutionize the way we serve our customers!
As our Scheduling Manager, you'll have the thrilling opportunity to build an entire department that will include a scheduling team of Scheduling Advisors, estimators and schedulers. Your mission? To ensure seamless service experience to our customers overseeing appointment scheduling, estimating and delivering top-notch customer experiences every time. Here's what you'll be up to:
***MUST have Manager/Director level Call Center and policy development experience in a similar industry.
Responsibilities:
- Lead the charge in developing processes, policies, and procedures for our scheduling department.
- Manage a dream team of Scheduling Advisors, Estimators, and Schedulers, ensuring the smooth flow of appointments.
- Keep our service calendar in tip-top shape, balancing workload and maximizing shop utilization.
- Act as the go-to problem-solver for any escalations, both internal and external.
- Collaborate closely with other departments to meet time-sensitive customer needs.
- Keep a close eye on operational delays and make adjustments as needed to keep our schedules humming along.
- Provide stellar leadership by hiring, onboarding, and training our scheduling superstars.
- Set goals, develop action plans, and ensure everyone's on track to success.
Qualifications:
- 3-5 years of customer service experience in a call center or RV advisory role (Automotive/RV knowledge is a plus!)
- 1 - 3 years of supervisory experience is a must-have.
- Bachelor’s degree in business management, communications, or a related field preferred.
- Strong computer skills, especially in Microsoft Outlook and Excel.
- Proven experience in scheduling or call center management.
- Excellent organizational skills and attention to detail.
- Outstanding communication and leadership abilities.
Working Conditions:
- Embrace a dynamic and fast-paced environment.
- Enjoy collaboration with cross-functional teams and stakeholders.
- Flexibility required to meet deadlines and occasional travel.
- Be prepared for some weekend and holiday work as our scheduling team grows.
What We Offer:
- Comprehensive benefits package including Medical, Dental, and Vision insurance.
- Voluntary supplemental benefits for added peace of mind.
- 401K plan with company match.
- Generous paid time off and holidays.
- Competitive pay and room for growth in brand new facilities.
Ready to make your mark? Join us at National Indoor RV Centers and let's build something extraordinary together! Apply now and let your career adventure begin!
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of Call Center Management experience do you have within the service industry? (Credit/Finance/Healthcare Call Center candidates will not be considered)
Ability to Relocate:
- Lewisville, TX: Relocate before starting work (Required)
Work Location: In person
