Service Desk Technician

About Client:
The client is a global investment and advisory financial services firm that engages in investment banking, asset management, capital markets services, and insurance services. It’s commitment is to advance the strategic interests of our clients and to deliver long-term results with excellence and integrity. The client help governments, institutions, and individuals address complex financial challenges, identify opportunity, and achieve their long-term objectives.
Rate Range: $27-$28/Hr
Job Description:

• Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
• Apply policies to situations with minimal interpretation.
• Supervision Received/Provided:· Performing project work as assigned under the supervision of a lead or manager.
• Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·
• Bachelor’s Degree preferred·
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
• Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
• Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
• Strong basic execution capabilities within functional areas of IT·
• Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
• Ability to manage a work queue in a ticketing system Illustrative Responsibilities·
• The focus of a Service Desk person is to stay at the Service Desk and service people over the phone.
• Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a Service Desk person for reasons of efficiency.
• Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
• For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.