Service Desk Representative

Job Description
SERVICE DESK REPRESENTATIVE
Pay Transparency: $17.45 hourly
Role and Responsibilities
The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Great role with fun perks!
Specific Responsibilities
Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor
• Reports to the Service Desk Supervisor

Other Functions

• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

Requirements
Qualifications and Education Requirements

• Previous health club personal training experience is a plus
• Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent or currently enrolled in High School
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in the same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Active Wellness LLC is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our locations or our website athttps://www.activewellness.com/careers.