Customer Service Representative/Front Desk Receptionist

Simply put our purpose at Accelerated Urgent Care, is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve.

We are...

A fast-growing company that doubles in size year after year since 2012.

Recognized as Kern County’s Top Urgent Care center 5 years in a row.

Dedicated to our employee’s career growth; 65% of our Administration and Management team members have been internal candidates.

12 clinics strong across 3 regions in California and growing!

Our Core Values:

Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication

Benefits:

Medical, Dental, and Vision

Paid Time Off (PTO) and Personal Leave

Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection, Home, Auto, and Pet Insurance, etc.

Stocked Coffee Bar

Flexible Schedule Options

Placement Incentives

Position Summary:

The Customer Service Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Essential Functions and Responsibilities:

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Receives directs and relays telephone and fax messages.
• Responds to calls efficiently, not put time-saving before the quality of service.
• Maintain inventories of supplies and provides a list of what is needed to the Team Leader.
• Must be able to cover Medical Reception/Call Center desk as needed.
• Performs other general administrative tasks as directed by the team lead.

Qualifications and Skills:

• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/Customer Service role.
• Knowledge of multi-line phone systems.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of Customer Service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming body language.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Preferred Experience:

• Prior Call Center experience in a medical office.
• Experience with electronic scheduling systems and electronic medical records (EMR).

Work Environment and Physical Demands:

• Work is performed in a medical office setting.
• Physical demands of position: must be able to sit for long periods of time, must have the manual dexterity to work computer systems and keyboard.
• Must be able to have face-to-face conversations with patients and staff.
• Must be able to lift 25 lbs.

Department: Reception

Supervision Exercised: This position has no supervisory responsibilities.

Reports To: Team Lead, Department Supervisor

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person