Guest Service Representative/Front Desk - Huntington Beach

COMFORT INN & SUITES HUNTINGTON BEACH | GUEST SERVICE REPRESENTATIVE | HOSPITALITY EXPERIENCE REQUIRED

To apply for this position, prior hotel Guest Service agent experience REQUIRED.

Position: Guest Service Agent (Front Desk)

Must have open availability as it will be a mix of shifts below.

Two overnight 11pm - 7am and two afternoon 3pm -11pm shifts, need to have fixable schedule - WEEKENDS ARE A MUST

Job Description:

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and guest inquiries

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Customer service attitude
• Excellent communication and organizational skills
• Fast learning Abilities
• Ability to recall and remember training and system functionalities

Interview and training will be performed at our Huntington Beach Location.

16301 Beach Blvd, Huntington Beach, CA 92647 - 714-841-1812

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person