Address
Form of workJob Description
Position Title: Service Desk Advisor
Work Location: Malvern Area
Work environment: Office Building
Why is this position open? Company is growing very quickly in United States
Size of department: 1-10
Responsibilities: Our client is looking to hire a Service Desk Advisor to join their US office located Telephone and email support is required to handle enquiries from our increasing number of external customers. This is a great opportunity for an individual with problem solving capabilities and excellent customer service skills. In joining the Service Desk team, you will be required to provide customer support nationally and internationally for a wide variety of products and systems. Customer-focused assistance will be delivered both via telephone and email. A strong technical aptitude is required to meet the demands of the role, although training on specific products will be provided. Excellent communication skills (particularly using the telephone) and organizational ability are a must for this important role.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform troubleshooting through diagnostic techniques and questioning.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct complex issues to the relevant support personnel
- Provide accurate information on IT products or services.
- Follow-up and update customer status and information
- Engage with the Service Delivery Managers when appropriate.
- Deliver excellent customer service to all customers.
- Utilize knowledge of typical users’ environments (i.e. Windows)
- Extend support for new products as they are introduced.
Required Skills:
- Experience in a customer service role (experience on a technical Service Desk or call center environment beneficial)
- Experience of using Windows; IT literate; strong technical ability.
- Demonstrates a capacity for troubleshooting; retains knowledge to provide solutions to problems.
- Familiarity with education / e-learning / e-assessment (Preferred)
- Knowledge of any other software / applications an advantage (Preferred)
- Experience of working to Service Level Agreement response times (Preferred)
Education: Degree or equivalent in any discipline
Selling point of the job: This is a great opportunity to get your foot in the door with a growing company.
Work Hours and Schedule: Must be able to stager work schedule to accommodate different time-zones
Is there travel involved?If so how much? No
Dress code: Business Causal
What other benefits are there?
>Major Medical Insurance: Yes
>Dental/Vision Insurance: Yes
>Pension/ 401k: Yes
Target Start Date: ASAP
Aavalar Consulting is a trusted technology staffing partner that helps technology leaders connect with and deploy in-demand, skilled IT and Engineering professionals at client sites across the Mid-Atlantic region. Since 1999, Aavalar Consulting has built an award-winning reputation with over one hundred of the most innovative Fortune 500 and mid-market companies to deliver substantial value through a broad set of technology consulting and IT staffing services that include: Staff Augmentation, Interim Technology Executives, and Search and Recruitment for IT and Engineering.
