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SalaryFront Desk & Customer Service Specialist
Hot Frog Print & Media, an employee-owned company, named one of the areas Fastest Growing Companies four years in a row, is seeking a full time Front Desk & Customer Service Specialist to join our Customer Service team. If you enjoy great employee culture, a dynamic work environment, and serving happy customers, this is a great opportunity for you!
Front Desk responsibilities will include, but are not limited to:
- Answering incoming phone calls or emails from clients
- Answer questions and direct customer to the appropriate team member
- Learning and maintaining knowledge about company products or services
- Accepting payment from customers that are picking up completed projects
- Ensuring that customers are satisfied with products or services
- Work autonomously and independently
Customer Service Specialist responsibilities will include, but are not limited to:
- Provide pricing of promotional products for clients
- Complete promotional product orders for clients
- Inform customers or clients know about additional products or services
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
Experience:
- Customer service, 3 years (Required)
- Knowledge of Promotional Products (Preferred)
- Must be organized and enjoy assisting customers
- Ability to multi-task and prioritize customer needs
Benefits:
- Retirement Benefits
- On-site training provided
Schedule:
- 8 hour shift, Monday to Friday
Education:
- High school or equivalent (Preferred)
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
