Service Department Administrative Assistant

Role Overview

Administrative Assistant plays a pivotal role in supporting the smooth operation of general office functions and the efficient administration of tasks within the Service Department.

Key Responsibilities

• Efficiently scan service tickets and disconnection files.
• Confirm appointments with installation, service, or inspection technicians by making outbound customer calls.
• Prepare inspection reports for the following day's inspections in a timely manner.
• Type up initial fire certifications for prompt documentation.
• Manage incoming phone calls to the Service Department by appropriately filtering and redirecting as needed.
• Perform general office tasks such as ordering office supplies, welcoming visitors at the front door, and assisting customers/vendors upon arrival.
• Handle the mailing of customer notifications.
• Undertake any other duties as assigned by the supervisor.

Qualifications

• High school diploma.
• Three years of experience in records management, administration, or equivalent.
• Bilingual in Spanish is a plus.
• Exceptional attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Work Requirements:

• Position requires use of computer on a regular basis as well as ability to move and maintain files
• Must have ability to interact professionally with varying personalities and all levels within the organization
• This position requires sitting at a desk and looking at a computer screen for extended periods of time

EEOC Statement

Independent Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.