Service Coordinator

New England Safety Systems, Inc is currently seeking a full time Service Coordinator for our service Department. Full benefits package which includes health/dental, life, and 401k.

Essential Job Functions:

· Maintain the Service Techs daily scheduled and dispatch the techs as service calls are requested

· Schedule return trips with customers when parts are in

· Maintain the on-call schedule for service technicians

· Maintain customer database with current information

· Clear and concise communications with department managers, employees, and customers, including keeping customers apprised as to company schedule and requested lead-times

· Take incoming customer calls

· Schedule and coordinate service calls as calls are received

· Confirm schedule with customer, AHJ, subcontractor, and any other parties concerned

· Create dispatch tickets for service calls

· Dispatch service technicians

· Debrief service technicians after completion of each call

· Respond to all messages left overnight

· Maintain the dispatch schedule

· Forecast workload for 2-3 days out

· Continually update customers with the status of delayed jobs

· Follow up on all pending and recommended work

· Track jobs waiting for parts

· Maintain customer history files in database

· File service orders

· Facilitate return of warranty parts

· Update service database from service ticket

· Other duties as assigned

Education, Experience, and Qualification Requirements:

· Advanced customer service skills

· Ability to multi task

· Organized Geographical knowledge of service area or map reading skills

· Knowledge of industry is recommended

· Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

· Knowledge of Word, Excel, Adobe, ServiceTrade, and QuickBooks a plus

What we Offer:

Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in the company’s health & welfare benefit plans, depending on eligibility. As well as a 401K Savings Plan, with company match. We look forward to reviewing with you the specific benefits you would receive as an employee of New England Safety Systems. The above information is provided as a highlight of the major benefits offered to most full-time team members, this is not a summary plan description or official plan document.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person