Service Coordinator Supervisor - Night Shift, The Gateway

Days Off: Friday & Saturday

Shift: Night

Shift Differential: $1.00 per hour in addition to salary

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Service Coordinator Supervisor is responsible for ensuring the safe and orderly operations of DESC's The Gateway, providing emergency shelter and support for homeless people and those needing crisis interventions.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain order and communication/enforce agency rules and policies.
• Take responsibility for decision-making in crisis situations, including calling police and other emergency services.
• Provide orientation and training for new staff.
• Ensure the registration of clients and documentation of services provided during shift are carried out in accordance with established procedures.
• Ensure adequate logging of activities/concerns during shift.
• Conduct regular supervision with each team member and document in accordance with agency policies.
• Communicate with the Project Manager in a timely fashion regarding staff performance issues.
• Conduct job performance evaluations for each team member in accordance with agency policies.
• Assume on-call supervisor responsibilities as scheduled.
• Coordinate assessment and referral of clients from shift staff to specialized program staff or to outside services.
• Brief staff regarding significant occurrences, potential problems and client needs.
• Assign staff to areas of responsibility, including specific tasks and monitoring of facilities.
• Ensure continuous coverage of all areas of shelter during shift, and that all responsibilities of shift counselors are fulfilled.
• Ensure that shift duties are completed.
• Coordinate screening and acceptance of referrals from various sources. Ensure that client staging operation is handled efficiently and consistently.
• Coordinate shift participation in the preparation, organization, serving and cleanup of any meal service scheduled during the shift.
• Coordinate program activities and services that occur during shift.
• Coordinate recruitment and supervision of client volunteers needed during shift.
• Coordinate supervision and support of community volunteers who volunteer during shift.
• Work with Project Manager to ensure coordination between shifts, off-site shelter locations and other DESC programs.
• Actively participate in staff meetings and in-service trainings.
• Other duties as assigned.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply

MINIMUM QUALIFICATIONS:

• At least two years of work experience in human service, social services, or customer service- preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
• Personal lived experience may substitute for some of the work experience requirements.
• Demonstrated de-escalation ability.
• Demonstrated leadership qualities.

PREFERRED QUALIFICATIONS:

• One year of supervisory experience
• One year work experience in a DESC setting.