Service Coordinator

• Readiness of new CSPs in zone in terms of infrastructure, manpower & service process.
• Ensure competency of manpower through training across all CSPs in zone.
• CSP visit for constant process improvement and sharing technical feedback to Focus Engineering for improvement.
• Complaint Management at CSP as per confirmed SOP.
• Provide OJT to CSP technician on product SIB/MMT, usage of special tools and and diagnostic tool during service of the vehicle.
• Analysis of Top5 complaints, troubleshooting of a complaint based on voice of customer and call centre data.
• Planning service promotional activities for customers at CSPs.
• Hand Holding of newCSP Point or at the time of new launches.
• Maximise usage of Focus Engineering Forum at CSP, for quick fix solutions for better experience.
• Enhance Customer Retention through System & Process at CSP.
• Ensuring Digital Usage for sharing data of Customers to Focus Engineering.
• Ensuring Same day delivery at CSP.
• Placing Genuine Parts & Oil order thorugh APS, Clearing Warranty & FSC claims.
• Encourgaing Service Appointment at CSP.

Requirements
(Describe the type of education and work experience required for the success of this Job)

• Degree or Diploma Engineering in mechanical / Automobile . Knowledge of automobile instrumentation / mechatronics preferred. 1 to 3 years of experience in Service with experience on diagnostics, Dealership handling.

Traits: Bike enthusiastic, Teamwork, Diplomacy & Tact, Customer Focus, out spoken, learning & training enthusiastic.

Salary : 28000 To 32000 INR For Month

Job Types: Full-time, Contract

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: Remote