Service Coordinator

We are a dynamic IT company focused on teamwork and AMAZING CUSTOMER SERVICE.

We value teamwork, excellence in technology, quality of life, and great relationships with our clients and each other. We love people that are thinking about the big picture and want to break free of boxes.

We are looking for a Service Coordinator to round out our team and fill a critical client facing support role. We highly value individuals providing great customer service, flourishing in team environments, and building great relationships with our staff and clients. Great communication skills a must. Excellence with technology or willingness to learn is a plus. Local and remote applicants encouraged to apply!

Primary Responsibilities:

- Field incoming calls

- Triage service requests for urgency/priority

- Coordinate engineering team’s daily activities and dispatch resources via predetermined parameters

- Facilitate communication between engineering team and clients

- Procurement responsibilities such as shipment tracking and receiving

- Some administrative work as time and schedule allows

Requirements:

- Detail oriented

- Ability to think on your feet while making thoughtful decisions

- Must be able to manage multiple tasks simultaneously

- Must be able to track numerous tasks to completion/resolution

- Pleasant, patient, and professional phone demeanor

- Precise and strong communication skills

Preferred Experience:

- Call Coordinator or Scheduling experience highly desired

- Familiarity with IT terminology helpful but not necessary

Benefits:

- Medical

- 401K

- Paid Vacation

What are you passionate about?