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SalaryWhy ConServ?
We have been the trusted name in HVAC servicing, planned maintenance, and construction services for businesses in Florida for over 30 years. Since then, ConServ has expanded in size and reputation. ConServ currently has a big fleet operating in the Southeastern United States. We have established ourselves as the go-to source for HVAC knowledge. Come learn more about our amazing team!
ConServ Building Services has an immediate opening for an experienced and motivated Service Coordinator at our Fayetteville, GA Office!
The ideal candidate would be someone who has dispatching experience in the construction or HVAC field!
Hourly Rate: $20.00-$23.00/hr
WHAT WE OFFER YOU:
ConServ is enjoying steady growth across the Southeastern US. We offer our employees a great work environment and a competitive, comprehensive benefit package:
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Life- Basic and Voluntary
- AD&D- Basic and Voluntary
- Accident Insurance
- Critical Illness Insurance
- Hospital Confinement Indemnity Insurance
- Health Savings Account
- Flexible Spending Account
- Employee Assistance Program
- 401(k) Retirement Savings Plan
- Paid holidays and paid vacations
- Company paid apprenticeship program
- Growth opportunities
- Equal Opportunity/Affirmative Action Employer
POSITION SUMMARY:
Provide top level customer service to both external and internal customers. Dispatcher is a position that has direct contact with both customers and field technicians, expediting the arrival of maintenance or repair technicians to the customer’s location. The dispatcher will enter calls into the dispatch program along with any other pertinent information, order parts as required, close calls that are completed and document technician hours worked on a service call.
Provide top level customer service to both external and internal customers. Dispatcher is a position that has direct contact with both customers and field technicians, expediting the arrival of maintenance or repair technicians to the customer’s location. The dispatcher will enter calls into the dispatch program along with any other pertinent information, order parts as required, close calls that are completed and document technician hours worked on a service call.
QUALIFICATIONS:
- High School Diploma or GED
- Strong customer service and people skills
- Highly organized
- Able to thrive in high pressure situations
- Able to manage multiple tasks and meet deadlines effectively
- Proficient with Microsoft Outlook, Word and Excel
JOB DUTIES:
- Ensure that in all circumstances, Conserv is reflected in a professional and positive public image
- Field customer calls requesting service or maintenance work and providing ETAs or arranging any necessary follow-up calls
- Work closely with technicians, field service supervisors and service managers to ensure customer expectations are met
- Schedule, monitor and track service calls to insure profitability guidelines are met
- Provide customer updates and update customer specific websites in real time
- Have a comprehensive understanding of order acceptance procedures, scheduling and documentation
- Coordinate multifaceted jobs and facilitate communication between technicians and vendors
Are you ready to join our team?
#INDCBS
We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
