Service Coordinator

Have scheduling/dispatch experience and looking to join a great team?

Express Employment Professionals is looking to hire a Service Coordinator. This position provides support to the Service Technicians, the Service Department, Construction Department, retail sales as well as the customer. The ideal candidate would have previous HVAC scheduling/dispatch experience, strong computer skills, and highly proficiency in MS Office Suite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential functions/responsibilities include but are not limited to the following:

Productivity, and Quality

• Maintain the day-to-day schedule for the Service Technicians assigned to your area.
• Field service calls from customers-ensure that they are responded to appropriately.
• Prepare quotations and estimates for customers.
• Strategically target customers and use the marketing tools available within the department to increase presence in the assigned areas.
• Coordinate and schedule service technicians for construction job start-ups. Work with the Project Manager to provide the start-up technician with the proper information needed for start-up.
• File work order invoices and other work order related documentation.
• Maintain and update department reports (payroll, job costing, and construction start up status) as assigned.

Customer Contact

• Assist with customer questions and problems as appropriate.
• Develop partnerships with customers by setting and keeping achievable commitment dates, understanding customers' product, requirements, and style of operating. Make our customers' vision/mission/goals, ours as well.

Personal

• Support a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism, and respectful mannerisms among all team members, and hold others accountable to do the same.

Financial

• Purchase materials for service work order jobs.
• Issue purchase orders to vendors and keep track of orders to ensure their proper and timely delivery and accurate pricing.
• Prepare billing packets for service department work orders.
• Respond to/research questions related to work order invoicing.

Misc.

• Process timecards for service technicians assigned to your area.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a Full time position. Days and hours are Monday through Friday 7am to 4pm, however, based on the needs of the job, work hours may vary.

TRAVEL:

Travel is expected for this position, based on the duties to service the needs of the customer(s).

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma or general education degree (GED)
• 2 years' experience in customer service focused position
• Previous HVAC scheduling/dispatch experience
• Proficient with Vista, Microsoft Office software including Word, Excel, and Outlook.
• Ability to type 50 WPM with accuracy
• Ability to use general office equipment (including computer and 10 key)
• Exceptional written and verbal communication
• Detail orientated
• Great problem-solving skills
• Collaborative, team centered
• Excellent time management and organization skills

PAY: $24-27 DOE

Please submit your resume to (see below) with the subject line "Service Coordinator" or call our office at to learn more about the position and speak with a recruiter today 503-399-1200!