Service Coordinator

SUMMARY:

The Service Coordinator will oversee the day to day operation of Young Adult Housing programs (First Steps, New Start Youth, Turning Point Program and fulfill the property management duties of BayHouse. The Service Coordinator is responsible for the supervision of the staff in those programs and oversees the coordination and delivery of services provided by Westhab supportive services staff. . Must provide proof of COVID-19 vaccines.

DUTIES & RESPONSIBILITIES:

• Develops systems to guarantee the quality and efficiency of casework services. Identifies program needs and makes recommendations.

• Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case managers follow up with resources to promote the program participants’ successful achievement of the service plan goals.
• Ensures that all assessments, service plans and interactions with the clients are appropriately documented.
• Assist with the leasing process of units, completing lease renewals, building/maintaining rapport with landlords, monitoring of monthly rent payments, delinquent accounts and appropriate follow ups under the direction of the Director of Housing Services.
• Reviews and ensures that all required case management, housing, administrative documents, programs’ reports, HMIS and any data collection/system is kept updated and submitted in a timely manner.
• Intervenes or ensures that staff intervenes effective with clients in crisis situations, while remaining respectful of the client’s concerns.
• Identifies potential areas for growth in case management staff and provides coaching and training to the staff as needed to improve on potential areas.
• Provides on-going staff education and counseling regarding clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence based practices.

• Responsible for building collaboration and networking with community service providers. Will represent the programs/agency at various meetings like DSS, Coordinated Entry and others as needed.
• Screens referrals and reviews supporting documentation for all potential clients.
• Manages intake and develops a comprehensive assessment for all new participants.

• Responsible for the supervision of service staff. Observes program participants and staff interactions and incorporates observations and feedback into supervision sessions with staff.

• Provides crisis intervention and stabilization as needed. May require some after hour’s follow-up to emergency situations.
• Supervises the security staff at BayHouse and performs property management duties of the building, while collaborating with our agency partner, Childrens’ Village.
• Performs related tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Must have a Masters in Social Work or related field with at least 3 years of relevant experience and supervisory experience. LMSW/LCSW and LMHC is preferred. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability, with strong spelling, grammatical and punctuation skills, and strong oral communication skills. Experience in crisis intervention techniques and strength-based interventions. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel, PowerPoint and database management skills. Must have own car and valid NYS drivers license required

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.