Service Coordinator

Do you have a strong vision of what the future of modular building might look like? Do you thrive on providing great customer service? Consider joining this booming industry with the talented team at Mobile Modular. Our high-quality, unique, cost-effective solutions put us at the forefront of the market, meeting even the most critical needs of today. Our solutions span applications across healthcare/medical, education, business, residential development and construction, retail and much more. As a division of McGrath, we see the potential not just in our product but in our people, too.

“A Day in the Life”

As the Service Coordinator you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of Company’s in-house service technician. Recommend use of external contractors where needed. If you are a good fit you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customer’s organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. Able to multitask, a fast learner, and to be flexible in all situations are a must.

“What You’ll Do”

• Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visits from service technician team.
• Works with vendors as needed for scheduling and ensuring the service process runs smoothly
• Consider time sensitivity of requests to ensure customer satisfaction
• Generate schedules for service technician team
• Troubleshoot items via telephone and shares appropriate resources with customers
• Provide administrative support to service department
• Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
• As needed, conduct safety audits and maintain safety training documentation
• Other duties as assigned

“Must Haves”

• Experienced in construction/maintenance industry
• Excellent organization and customer service skills
• Proven ability to multi-task, managing multiple projects
• Strong verbal and written communication skills
• Microsoft Office proficiency – Excel, Word, PowerPoint
• Bi-lingual Spanish reading, writing, and speaking is highly preferred

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge that’s why in addition to vacation and sick time we also offer 10.5 company-paid holidays + 1 floating holiday!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.

A Message from Our CEO, Joe Hanna

At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else. You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.

The pre-employment screening process includes social security verification and criminal background check. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.

Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

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