Address
Form of workHow to Apply
You are required to submit a cover letter and resume. The cover letter must be PAGE 1 of your resume and should:
Starting salary may vary depending on qualifications and experience of the selected candidate.
You will report to one of the supervisors at the ITS Service Center.
Summary
Remote Support Jobs. The University of Michigan is looking for a Service Center Consultant to join our team in Information and Technology Services (ITS). This more-than-helpdesk role serves as an initial point of IT assistance for faculty, staff, and students. These are full-time remote positions, with great university benefits.
Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, as leaders in their fields at a world-class institution. We are dedicated to:
Our mission is to be trusted enablers of technology for the U-M community. To learn more, visit: https://its.umich.edu .
Responsibilities*
Provide high-quality customer service and technical support for:
Troubleshoot issues using a variety of technical tools, through remote channels: phone, email, and chat. Educate customers on IT services and policies. Collaborate with team members and other support groups to resolve more complex issues. Update and improve existing support documentation.
DEVELOPMENT OF SELF AND OTHERS
We will support your learning and growth with substantial training, access to resources like LinkedIn Learning and Coursera, and tuition support. As skills build, take on stretch assignments such as security incident response; desktop support; and system analysis to further your career.
Skills You Have
You are energized by working with a collaborative team to support the university mission. You are a constant learner who excels in an academic environment. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
Required Qualifications*
Desired Qualifications*
Additional Information
PHYSICAL DEMANDS/WORK ENVIRONMENT
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer. May require working scheduled shifts outside of typical business hours and on weekends, and availability for on-call duty. Punctual, regular attendance is required.
BENEFITS AT THE UNIVERSITY OF MICHIGAN
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. More information about benefits including medical, dental and retirement plans can be found at https://hr.umich.edu/benefits-wellness
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
242906
Working Title
Service Center Consultant Associate
Job Title
Customer Help Desk Tech Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Us
Department
ITS SS Service Center
Posting Begin/End Date
12/07/2023 - 1/18/2024
Salary
$40,000.00 - $46,000.00
Career Interest
Information Technology
You are required to submit a cover letter and resume. The cover letter must be PAGE 1 of your resume and should:
- Specifically outline the reasons for your interest
- Outline your experience that directly relate to this position
Starting salary may vary depending on qualifications and experience of the selected candidate.
You will report to one of the supervisors at the ITS Service Center.
Summary
Remote Support Jobs. The University of Michigan is looking for a Service Center Consultant to join our team in Information and Technology Services (ITS). This more-than-helpdesk role serves as an initial point of IT assistance for faculty, staff, and students. These are full-time remote positions, with great university benefits.
Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, as leaders in their fields at a world-class institution. We are dedicated to:
- Promote the customer experience by providing proactive, laser-focused customer service
- Provide appropriate IT security and privacy in an open university society, while promoting innovation
- Support data-informed decision-making
- Provide intuitive research computing solutions
- Build a world-class, transformational network and reliable administrative systems
Our mission is to be trusted enablers of technology for the U-M community. To learn more, visit: https://its.umich.edu .
Responsibilities*
Provide high-quality customer service and technical support for:
- Computer and network infrastructure; desktop and mobile-devices; collaboration services
- Applications covering human resources; financials; student and alumni records; research administration; teaching and learning
- Identities; passwords and access
Troubleshoot issues using a variety of technical tools, through remote channels: phone, email, and chat. Educate customers on IT services and policies. Collaborate with team members and other support groups to resolve more complex issues. Update and improve existing support documentation.
DEVELOPMENT OF SELF AND OTHERS
We will support your learning and growth with substantial training, access to resources like LinkedIn Learning and Coursera, and tuition support. As skills build, take on stretch assignments such as security incident response; desktop support; and system analysis to further your career.
Skills You Have
You are energized by working with a collaborative team to support the university mission. You are a constant learner who excels in an academic environment. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
Required Qualifications*
- High School diploma or equivalent combination of education, certification, and experience
- Knowledge of operating systems (Windows, MacOS) and industry standard web browsers
- Proficiency with current computer technology and applications
- Creative problem solving and excellent troubleshooting skills
- Effective oral and written communication skills
- Maintain relationships with customers and colleagues to provide exemplary customer service
Desired Qualifications*
- Associate's or Bachelor's degree
- Six months experience in IT, customer service, or other relevant settings
Additional Information
PHYSICAL DEMANDS/WORK ENVIRONMENT
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer. May require working scheduled shifts outside of typical business hours and on weekends, and availability for on-call duty. Punctual, regular attendance is required.
BENEFITS AT THE UNIVERSITY OF MICHIGAN
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. More information about benefits including medical, dental and retirement plans can be found at https://hr.umich.edu/benefits-wellness
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
242906
Working Title
Service Center Consultant Associate
Job Title
Customer Help Desk Tech Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Us
Department
ITS SS Service Center
Posting Begin/End Date
12/07/2023 - 1/18/2024
Salary
$40,000.00 - $46,000.00
Career Interest
Information Technology
