Service BDC Associate

At Toyota of Cleveland, a Nelson Bowers Group locally owned family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

The Service BDC Associate is responsible for generating sales appointments with guests that contact the dealership for service of new and/or pre-owned vehicles and following-up with existing service guests to ensure continued satisfaction. The Service BDC agent delivers a premium guest experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track guest interest. The service BDC Agent will be trained to understand all products and services offered, will become knowledgeable of incentives and programs.

· Respond to inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all guest data into the CRM.

· Generate service appointments.

· Conduct phone surveys to assess guest preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of guest satisfaction and be honest in all aspects of dealing with guests.

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast-paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

· Competitive Hourly Wage

· Medical, dental, vision, ancillary benefits

· 401k

· Vehicle, service, repairs and parts discounts