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SalaryAtlas Roof & Wall Insulation – a Division of Atlas Roofing Corporation – specializes in the manufacture of quality engineered polyiso insulation, specialty products, and accessories. Atlas Roof Insulation & Wall Insulation products lead the industry in polyiso insulation boards and facer technology and performance in commercial and residential buildings.
Atlas Roofing Roof and Wall Insulation is seeking a Customer Service Associatefor Phoenix, AZ.
The Customer Service Associate will work directly with the Account Executive team to promote customer advocacy and intentionally develop relationships that build an engaging team collaborative environment.
Customer Service Associate Primary Responsibilities
- Assists the Account Executive team to provide the best experience possible to external customers that result in win-win solutions for customers and the organization.
- Assists in handling all customer requests promptly managing customer orders from placement through shipment and billing.
- Assists in monitoring backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Adheres to company’s policies and procedures when assisting customers.
- Advises Account Executive, or Customer Service Manager of concerns or issues impacting service.
Customer Service Associate Experience
- 1+ years of experience in Customer Service or an administrative role
Customer Service Associate Knowledge, Skills & Abilities
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers.
Customer Service Associate Education, Licenses & Certifications
- High School diploma or GED
Customer Service Associate Physical Demands and Work Environment
- Frequently on the phone, selling goods, taking orders, and resolving problems or complaints about the product. They also use web technology, including chat, email, and video conferencing, to contact colleagues and clients.
- General office environment. Comply with safety standards and use of required personal protective equipment in manufacturing areas.
- Must be able to occasionally stand, walk, and lift, carry, push / pull up to 10 pounds.
- Repetitive computer and administrative tasks require constant hand activity, including gripping/ grasping, writing and/or typing.
- Must have the following sensory functions: hearing and speech.
- Fast paced environment.
- Irregular and long hours may be required.
- Some travel required for training at other sister plants, tradeshows attendance, and/or customer visits.
Total Compensation
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
IND3
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Application Question(s):
- What is your desired annual experience?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Data entry: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
Ability to Relocate:
- Phoenix, AZ 85043: Relocate before starting work (Required)
Work Location: In person
