Service Advisor

Automotive Service Advisor

Johnson Motor Sales is looking to add an automotive Service Advisor. This is an excellent opportunity to be a part of a thriving family-owned company that values customer service and takes pride in their work!

Automotive Service Advisor Responsibilities:

• Greet customers and provide the level of customer service that meets the standard of excellence that Johnson Motors and Ford are known for.
• Listen to customers’ account of issues and symptoms to better understand what the problem is.
• Perform inspections to narrow down what the cause of the problem may be.
• Verify warranty, insurance or contract coverage for service.
• Calculate and provide customer with an estimate of these expenses for resolving the problem.
• Explain process to clients so they understand what to expect and when their automobile will be repaired
• Record information gathered from each visit in appropriate database
• Draft order for repair with all information that has been gathered outlined clearly.
• Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.

Automotive Service Advisor Qualifications:

• Must be able to build and maintain a positive customer rapport.
• Must be a motivated self-starter with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must have excellent communication skills both written and verbal.
• Must maintain a professional attitude and appearance.