Client Service Associate

Position Description: Resonant Capital Advisors is a Registered Investment Advisor (RIA) providing planning, investment, and advisory services to individual and institutional clients. The firm is seeking an experienced and dynamic Client Service Associate to work in Client Service and advisor support. This position will work directly with Resonant’s highly-experienced Client Service team and will interface with firm management, officers, and clients daily. The position will be involved in all non-investment and advisory elements of the client’s experience from account-opening to custodial interactions through to money movement and reporting. This position will also onboard and orientate clients to the firm’s reporting systems. A successful candidate will be highly competent in a fast-paced environment balancing multiple tasks and able to communicate effectively verbally and in writing. The ideal candidate will have relevant experience in the fiduciary Client Service industry and will be comfortable working in a privately held, innovative and growing Registered Investment Advisor (RIA) firm.

Responsibilities: As Client Service Associate, the candidate will be tasked with direct support of the Client Service team and will report directly through to the Chief Financial Officer and the Chief Operating Officer. They will train under and provide direct support to the Client Service team, first learning systems, workflows and responsibilities and then taking over specific tasks to create firmwide capacity and efficiency. The position is full-time (40 hours/week) and salaried. The successful candidate will be experienced in, or able to be trained to:

• Develop a working knowledge of institutional 3rd party custodial platforms (Schwab and Fidelity).
• Provide a high level of customer service and guidance to clients by managing client inquiries and requests regarding account information and reporting.
• Complete all tasks related to client onboarding, including opening of new accounts, updating cost basis, reconciling account information, processing transactions, and coordinating document collection and transfer between clients, the advisors, and custodians.
• Monitor new accounts for accuracy and timeliness on custodial platforms.
• Process new contributions and redemptions across qualified and non-qualified accounts.
• Set up client portal access in Addepar and ShareFile and orientate client to varied systems promptly and accurately.
• Document Client Service activity in Salesforce according to the company’s policies & procedures, while assisting in the execution of specific service delivery models for clients, including in the implementation of specified technology and tools.
• Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy and regulatory procedures

Experience:

• Ideal candidate will have 3 + years of experience in Client Service with an RIA or financial advisory practice. Post-secondary degree (2 or 4 years) encouraged but not required.
• Knowledge of financial services and investments industry
• Excellent verbal and written communication are required.
• Attention to detail and ability to multitask.
• Strong work ethic, and ability to work both within a team and independently.
• Strong computer skills, including Microsoft Office Suite. (Salesforce a plus.)

Career Path: Candidate will help the firm profitably grow while maintaining an exceptionally high level of Client Service, communication and team work. Career path progression will depend on performance but the successful candidate can expect progression in responsibility and compensation.

Job Type: Full-time

Pay: $65,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person