Rv Service Advisor (Location 28)

The Kunes Auto Group is a fast-growing Automotive and RV dealership company and we now have locations throughout Wisconsin, Illinois, Iowa a nd Minnesota. We are an award winning company that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.

Job Title: RV Service Advisor

Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed

• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle

• Stay up to date on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Ensure that automotive work provided to customers meets company quality standards
• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

• Customer transportation
• Any other duties as assigned

Qualifications

• Strong focus on providing excellent customer service

• Basic knowledge of computer programs including word processing and database tools
• High school diploma or higher education

• Basic mathematics skills to prepare and process bills and customer payment
• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams

Benefits

• Standard Benefits Package (Medical, Dental, Vision)
• 401K Plan
• PTO
• Casual Work Environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment will require a background check

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Holmen, WI 54636: Relocate before starting work (Required)

Work Location: In person