Service Advisor

Are you a self-starting, pro-active, motivated individual looking to launch/strengthen your career in the automotive industry? 90% of our leadership team started inside the store - we LOVE to grow and promote our talent from within our team.

ADDITIONAL DAILY CASH BONUSES AVAILABLE

Ex. Every alignment completed or filter / battery sold; you receive a bonus added to your paycheck. (Up to $10 EACH JOB) Summary:

• A Service Advisor is responsible for maintaining customer service through promoting customer satisfaction and assisting / advising customers in compliance with company policies and procedures. Ex. (advising and selling appropriate tires, tire related services, and mechanical services and/or products necessary for the safe and efficient operation of the customer’s vehicle).
• A Service Advisor exemplifies the highest level of customer service and professional integrity while providing strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

What We Offer: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including but not limited to:

• Paid Vacations
• Paid Holidays
• 401(k) with company match
• Great Health, Vision, Dental, Insurance Plans
• Paid Uniforms
• Career Development (getting paid for attending continuing education, online learning, and more!)

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards through quality and speed of service, solid technical knowledge, and all other components of customer service.
• Meet or exceed performance standards for quality and speed of service for all customers.
• Achieve a thorough knowledge of all products, services, warranties, and maintenance issues.
• Assist other sales or service associates as needed to exceed our customers’ expectations.
• Ensure appropriate inventory levels and record keeping; assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking.
• Ensure compliance with all policies and procedures.
• Always ensure and maintain OSHA environmental, state and hazmat regulations, and safety compliance.
• Maintains a high standard of facility cleanliness and ensures the physical image of the work location is pristine.

Requirements:

• High school diploma or GED.
• Active and unrestricted in-state driver’s license.
• Reliable transportation to get to/from work each day.
• A proven history of successful sales experience.
• Ability to work well under pressure and handle multiple tasks.
• Strong telephone, verbal, and written communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Exceptional customer service skills and a highly motivated, dynamic personality.

Leeds West Groups is an equal employment opportunity. Leeds West Groups does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information including genetic information, family care status, military caregiver status, veteran status, marital status, or any other basis protected by local, state, or federal laws.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person