Internal Service Advisor -Honda

Are you a service-oriented individual with a passion for the automotive industry? We are currently seeking a dedicated and organized Internal Service Advisor to join our dynamic team at McGrath Honda of Elgin. As an Internal Service Advisor, you will play a vital role in ensuring seamless coordination and efficiency within our service department and sales department on any repairs or inspections related to in-stock vehicles.

Responsibilities:

1. . Used Car Inspections and Repairs:
- Conduct comprehensive inspections of used cars, identifying any mechanical or cosmetic issues.
- Collaborate with the used car department to coordinate repairs and maintenance tasks for used vehicles.
- Document all expenses associated with repairs and maintenance of each used car in shared spreadsheets, ensuring accurate and up-to-date records

2. New Car Pre-Delivery Inspections (PDI):
- Oversee the stocking-in process for new car PDIs, ensuring thorough inspections and adherence to quality standards.
- Write work orders for new car PDIs, clearly documenting any required repairs or adjustments.
- Coordinate with the service technicians to prioritize and efficiently complete new car PDIs.

3. Parts Ordering and We Owe Repairs:
- Handle the ordering of parts required for we owe repairs, ensuring timely delivery and proper documentation.
- Collaborate with the service team to ensure accurate parts inventory management.
- Maintain clear communication with BDC regarding the status of we owe orders and esuring appointments are scheduled in a timely manner.

4. Customer Service and Communication:
- Provide exceptional customer service, promptly addressing inquiries from our Sales Team or Service Management Team, and providing regular updates on service progress.
- Maintain open lines of communication with the service team, sales department, and management to ensure efficient workflow and customer satisfaction.

Requirements:

- Previous experience in an automotive Service Advisor role or similar position within a dealership environment is preferred.
- Strong knowledge of automotive parts and repairs, including familiarity with ordering processes.
- Excellent organizational and multitasking skills to handle multiple responsibilities simultaneously.
- Proficiency in written and verbal communication, with the ability to effectively communicate with customers and internal departments.
- Detail-oriented mindset to accurately document expenses and maintain records.
- Proficiency in using spreadsheets and other relevant software for data entry and tracking.
- Strong customer service and problem-solving skills, with a commitment to delivering exceptional experiences to customers.

Join our team and be part of a supportive and dynamic work environment where your skills and dedication will be recognized and rewarded. At McGrath Honda of Elgin, we are committed to providing outstanding service to our customers, and the Internal Service Advisor role is crucial to achieving this goal.